PRODUCT RECALL: Suunto Wireless Tank Pressure Transmitter and Suunto Tank POD

Published 9 years agoon July 6, 2017

Suunto announces a recall of all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs

Suunto has identified a potential safety risk affecting all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs which wirelessly transmit tank air pressure to compatible Suunto dive computers. In two reported incidents, the exterior case of a Suunto Wireless Tank Pressure Transmitter has failed during regular dry land pressure testing. Although extremely rare, this represents a potential risk of injury due to the risk of bursting.

Diver safety is of highest importance to Suunto. That is why Suunto has decided to initiate a recall of all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs.

All consumers who have a Suunto Wireless Tank Pressure Transmitter or Tank POD are instructed to bring their products to an authorized Suunto dive dealer or a Suunto Authorized Service Center for inspection and upgrade. The process is free of charge for the consumers. All Transmitters and Tank PODs must not be used before the upgrade has been made.

Suunto sincerely apologizes for any inconvenience caused by this. As a complementary service, Suunto will provide a battery replacement free of charge and a one-year warranty from the date of inspection for all upgraded products.

Identification of affected products:

Suunto Wireless Tank Pressure Transmitter

SS019098000 and SS005397000 SUUNTO WIRELESS TANK PRESSURE TRANSMITTER
Suunto Wireless Tank Pressure Transmitter has a black cone-shaped plastic case – with SUUNTO, FINLAND printed on top of the case.
The old model a black plastic base. The new model has a transparent plastic based with an LED light.
Size: diameter approximately 4 cm, length approximately 8 cm
Compatible Products: Suunto D4i, D4i Novo, D6i, D6i Novo, D9, D9tx, DX, Vytec, Vytec DS, Vyper Novo, HelO2, Vyper Air.

Suunto Tank POD

SS020306000 SUUNTO TANK POD
Suunto Tank POD has black cone-shaped plastic case with SUUNTO TANK POD, MADE IN FINLAND printed in gray color on the case and a transparent plastic base.
Size: diameter approximately 4 cm, length appoximately 8 cm
Compatible products: Suunto EON Steel dive computer.

What to do if you own a Suunto Wireless Tank Pressure Transmitter or a Suunto Tank POD

Do not use the affected product(s) before it has been upgraded.
Bring the product(s) to your nearest authorized Suunto dive dealer or a Suunto Authorized Service Center for inspection and upgrade. A list of dealers and authorized service centers can be found at suunto.com/dealer-locator. You can also use the free Suunto Online Service Request, www.suunto.com/servicerequest (only available for certain countries) to get your product(s) picked up from your home/office.
When you receive your upgraded product(s), please register the product(s) at MySuunto to ensure you receive a full one-year warranty extension from the date of inspection.

More information on the recall can be found at www.suunto.com/recall.

Suunto Consumer Support (available 24/ in English):

Australia +61 1800 240 498 (toll free)

New Zealand +64 988 75 223

United Kingdom +44 20 360 805 34

USA +1 855 258 0900 (toll free)

Canada +1 855 624 9080 (toll free)

China – Hong Kong +852 58060687

Support available from 9 am to 5 pm local time on business days:

Austria +43 72 088 3104

Canada +1 855 624 9084 (toll free) support available in French from 6 AM to 11 AM EDT

China – Mainland +86 400 661 1646 (in Mandarin)